About Pinpoint Tech
Local IT Experts with a Personal Touch
At Pinpoint Tech, our mission is simple: make technology easy, secure, and reliable for the people and organizations we serve. As a Chillicothe IT company, we believe in building lasting relationships rooted in trust, personal service, and an unwavering commitment to our community. Whether you’re a small business owner in Trenton, a healthcare clinic in Brookfield, or a local government office in Cameron, we view your success as our success.
Our Mission & Values in IT Service
- Reliability
We answer the call when you need us, day or night.
- Integrity
We’ll always give honest advice and transparent pricing.
- Community Focus
We’re locally owned and operated, so supporting neighbors is part of our DNA.
- Personalized Service
We tailor every solution to fit your unique needs.
Meet the Team: Your Local Tech Experts
We’re a friendly three-person IT team ready to tackle technology challenges big or small. Each member brings unique skills and expertise, ensuring we can handle everything from managed IT and network cabling to cybersecurity and security camera installations. Because we’re a small, tight-knit team, you’ll always know exactly who is helping you. There’s no passing you around a big call center; you’ll have a direct line to real people who genuinely care about your success.
Benjamin Arthaud - Owner/Technician
Meet Our Owner & Lead Technician
As the Owner and Lead Technician at Pinpoint Tech, Benjamin “Ben” Arthaud combines over 15 years of hands-on IT experience with a genuine passion for helping businesses, healthcare clinics, schools, and government offices stay connected and secure. Always eager to learn and grow, Ben continually explores new opportunities and solutions to ensure Pinpoint Tech offers the most reliable and up-to-date services across North Western Missouri.
A Dedicated Approach to IT Solutions
Ben’s expertise spans everything from day-to-day troubleshooting to strategic network design. He works closely with each client—listening to their needs and tailoring solutions that keep technology running smoothly and efficiently. Whether it’s setting up new systems, optimizing Wi-Fi infrastructure, or providing proactive 24/7 monitoring, Ben’s goal is to make IT stress-free so clients can focus on their core work.
Local Roots & Military Service
A proud native of the Chillicothe area, Ben was homeschooled through middle and high school before attending Grand River Tech and NCMC, where he earned an Associate of Applied Science in Information Technology. He then served in the United States Army from 2005 to 2012 under the Army Space and Missile Defense Command, 1st Space Brigade, honing his technical skills and dedication to teamwork.
Personal Life & Community Involvement
Ben and his wife, Sarah, are parents to two wonderful children, Alistair and Eliana. In his downtime, you’ll find him enjoying family activities, reading, playing games, or tackling hands-on projects. His commitment to service extends beyond the office—Ben’s proud to keep his hometown thriving through technology that empowers local organizations and families alike.
Sarah Arthaud - Office Manager
Meet Our Office Manager
As the Office Manager at Pinpoint Tech, Sarah Arthaud keeps daily operations running smoothly and ensures every team member is set up for success. From coordinating office workflows to supervising employee training, Sarah’s focus is on creating an organized, supportive environment—so clients receive the high-quality service Pinpoint Tech is known for.
Local Roots & Family Focus
Born and raised in the Chillicothe area, Sarah was homeschooled through middle and high school and now homeschools her own two children, Alistair and Eliana, alongside her husband, Ben. A firm believer in the power of community and lifelong learning, Sarah brings these values into both her family life and her role at Pinpoint Tech.
Hobbies & Interests
When she’s not managing office tasks, Sarah enjoys spending time outdoors with her family, taking walks, working in the yard, and unwinding with movie nights. She also loves reading, playing board games, exploring art projects, and baking. Her dedication to a well-rounded life at home and in the office helps shape the warm, collaborative culture at Pinpoint Tech.
Dylan Nuckols - Technician
Meet Our Technician
As a Technician at Pinpoint Tech, Dylan Nuckols splits his time between office-based work and on-site visits, helping meet a wide range of client needs. Though he’s newer to the IT world, Dylan has quickly shown an aptitude for problem-solving and a willingness to learn—traits that make him an invaluable asset to the Pinpoint Tech team. Dylan’s commitment to doing his best on every job ensures that clients consistently receive high-quality, responsive support.
Local Roots & Educational Background
Originally from Chillicothe, Missouri, Dylan was active in both Band and Choir during his time at Chillicothe High School, where he graduated in 2019. He went on to earn a degree in Management Information Systems from Columbia College in 2023, giving him a solid foundation in both the technical and business aspects of IT.
Hobbies & Personal Interests
Outside of work, Dylan enjoys photography, music, and playing games—pursuits that let him explore creativity and keep his mind sharp. Whether he’s capturing memorable photos or troubleshooting technology challenges, Dylan’s passion for learning and collaboration shines through in every project he takes on at Pinpoint Tech.
Proudly Serving North Missouri
From our home base in Chillicothe, MO, we travel up to 90 miles in every direction to deliver personalized IT support wherever it’s needed. We regularly help clients in:
- Trenton, Brookfield, and Marceline
- Cameron, Carrollton, and Marshall
- Kirksville, Moberly, and Macon
- St. Joseph, Liberty, and other East Kansas City areas
- Columbia, Independence, and beyond
Being local IT experts in Missouri means we understand the unique needs and challenges of our region. We plan our onsite visits around your schedule and respond fast when issues arise, providing that reliable support you can count on.
Our Story: From 2017 to Today
Founded in 2017, Pinpoint Tech started with a simple goal: deliver high-quality, personalized IT support in Chillicothe and surrounding areas. We saw that many local businesses, clinics, and schools struggled to find trusted, budget-friendly technology help.
With word-of-mouth referrals and a hands-on approach, we grew steadily—one neighbor, one small business at a time. Over the years, we’ve expanded our services to include network design, structured cabling, Wi-Fi solutions, cybersecurity, data backups, and more. Along the way, we’ve been fortunate to support community events, donate our services to local nonprofits, and build lasting relationships with the clients we serve.
Frequently Asked Questions
What makes Pinpoint Tech different from other IT companies in the Chillicothe area?
We’re a local three-person team that offers a personal touch you won’t find at large agencies. Our focus is on friendly, customized IT support, whether you’re a small business in Trenton or a healthcare clinic in Kirksville. Because we live and work here in Missouri, we understand local challenges and respond quickly when you need help.
Which industries do you primarily serve?
We provide managed IT services for a wide variety of clients, including small and mid-sized businesses, healthcare practices, government offices, educational institutions, and residential customers. Whether you need cybersecurity, network cabling, or day-to-day tech support, we tailor our solutions to your unique environment.
Do you offer onsite support outside of Chillicothe?
Absolutely. We routinely travel within a 90-mile radius of Chillicothe, serving areas like Trenton, Cameron, Brookfield, and even St. Joseph or Columbia. If you’re unsure whether we cover your location, just give us a call at (816) 629-6149—we’ll do our best to accommodate you.
How long has Pinpoint Tech been in business?
We officially launched in 2017, driven by the goal to provide personalized IT solutions for our North Missouri neighbors. Over the years, we’ve grown steadily by delivering reliable results and forming long-term relationships with clients who value local service.
What types of support plans do you offer?
We’re flexible! You can choose from monthly managed IT plans for ongoing, proactive support or opt for project-based services like structured cabling, security camera installations, or server deployments. Our goal is to match your specific needs—no one-size-fits-all contracts here.
Can you help my business comply with industry regulations like HIPAA?
Yes. We have experience supporting healthcare clinics, medical offices, and other highly regulated organizations. We prioritize data security and compliance measures—such as encrypted backups, network monitoring, and secure remote access—to keep your operations in line with relevant regulations.
Do you provide emergency or after-hours IT support?
We do. Critical IT issues don’t always happen during business hours, so we offer 24/7 monitoring and alerts. If an emergency arises, our team works swiftly to minimize downtime and get your systems back online as soon as possible.
How do I get started or request more information?
We’d love to talk with you! Simply contact us, give us a call at (816) 629-6149, or drop by our office at 421 Locust St. in Chillicothe. We’ll discuss your IT needs and recommend the best path forward—no pressure, no obligation.